Customer Service Advisor (m/f/d)
#Job Number : SEFEGR00503
Posted on 21/04/2024
Operations
Manchester
Permanent
We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester
LEARN MOREGraduate – Risk (m/f/d)
#Job number :SEFEGR00472
IN SHORT
As an integrated midstream energy company SEFE has an exciting opportunity for a recent graduate to join the risk team in Manchester. From day one we will support you in developing the technical, digital, and professional skills for you to succeed as a risk professional. Working closely with a wide variety of stakeholders you will gain exposure across operational, credit and market risk.
This is a fantastic opportunity to launch your career in an inclusive environment where you can experience life in an international company, build a network of connections and take on responsibility for your own set of deliverables.
WHAT YOU WILL DO
From day one you will be responsible for meaningful work. Rotating around operational, credit and market risk you will
- Be aware of and monitor macro-economic trends and their implications on the risk environment
- Identify areas of improvement in procedures based on best practice in the risk function
- Participate in the production of risk management content and materials for monthly and ad-hoc management reporting
- Support the incident management programme
- Understand and review the credit process and systems from origination to fulfilment
- Support projects across the risk function
- Conduct relevant analysis, for example analysis of portfolio risk
WHAT YOU WILL BRING
You will be an ambitious individual looking to join an organisation where you can thrive. As a minimum you will have secured the following
- A degree or predicted degree in a numerical subject (2:1), together with
- Three A levels (or equivalent) at grade A* – C or equivalent
- Minimum of 5 GCSE’s (or equivalent) at grades 4 – 9 including Maths and English
You will also demonstrate
- Analytical thinking – you are able to analyse situations to identify key issues and define clear criteria for decision making
- Problem solving and initiative – you can assess pros and cons and use logic to guide decision making
- Planning and organisation – you can manage your time effectively, prioritise both work and tasks, review progress and changes plans when needed
- Results focus – you demonstrate drive and focus on completing tasks and objectives
- Communication – you can communicate confidently and clearly, both verbally and in writing
- Working with others – you demonstrate active listening, can build rapport and collaborate with colleagues
- Proficiency in Microsoft Office
- Knowledge of coding languages – python desirable
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
OUR OFFER TO YOU
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
The successful candidate will be appointed on a Graduate contract for two years.
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
