Customer Service Advisor (m/f/d)
#Job Number : SEFEGR00503
Posted on 18/05/2024
Operations
Manchester
Permanent
We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester
LEARN MOREIndustry Reads Analyst
#Job number :SEFEGR00420
IN SHORT
Are you passionate about data and customer satisfaction? SEFE Energy is looking for an Energy Data Analyst to join our dynamic team in the Manchester.
The role will enable the expansion of the SEFE Energy business in the UK by providing a best in class service for all customers. Ensuring that all activities, incoming calls and emails are met within the ever growing demands, needs and complexity of the growing customer base.
WHAT YOU WILL DO
Some of the key activities include:
- Working within a sub team within the Operations Department to ensure timely and accurate data is available for Customer Billing and Industry Settlements. There will also be liaison with various teams within the organization from Billing, Settlements, Metering, Credit Control and Sales
- Handling transfer reads disputes between suppliers, whilst maintaining a working relationship between third parties (shipper agreed reads)
- Handling industry charges between suppliers whilst maintaining a working relationship between third parties (inter shipper disputes)
- Cleansing of data (correct address details, asset details and correct reads logged on industry databases
- Production of reports in line with the manager requirements
- Analysis data for industry read performance
- Query resolution both internal and external
- Ensuring all processes and procedures are constantly reviewed, documented and updated
- You may also be required to carry out any other duties within the scope and purpose of this role as requested by your line manager and in line with business needs.
WHAT YOU WILL BRING
- Good verbal and written communication skills.
- Strong analytical and numeracy skills
- Excellent IT skills, with proven working knowledge of Databases and MS Office including advanced MS Excel.
- Excellent attention to detail and a high level of accuracy in all areas of work.
- Able to prioritise within a busy challenging environment.
- Able to work well as part of a team as well as individually.
- Substantial previous experience in a similar role within the energy industry would be a significant advantage.
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
OUR OFFER TO YOU
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
