Customer Service Advisor (m/f/d)
#Job Number : SEFEGR00503
Posted on 18/05/2024
Operations
Manchester
Permanent
We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester
LEARN MORECorporate Account Executive
#Job number :SEFEGR00480
IN SHORT:
We are looking for a confident and self-motivated individual to join our Corporate Account Management Team and support the renewal of complex gas and power contracts with large and prestigious customers.
WHAT YOU WILL DO:
As Corporate Account Executive you will support account managers with the renewal of complex fixed and flexible Gas and Power contracts for our large and prestigious customers.
Working closely with other SEFE Energy teams and external third parties, you’ll resolve customer queries quickly and accurately, enhancing our reputation for customer service, industry knowledge and product flexibility.
You’ll build and develop successful relationships with customers, colleagues, and external stakeholders and attend internal and external customer meetings alongside the account managers.
As well as day to day account management, you’ll also participate in project-based work to help support our drive for continuous improvement, and use data to help support and improve evidence-based decision making and innovation.
WHAT WILL YOU BRING:
To be successful in this role you will need excellent customer service and communication skills and ideally experience working in UK Energy Industry processes and operations.
We are also looking for:
- Confidence and initiative
- Ability to work accurately under pressure and to tight deadlines
- Strong analytical skills, quickly understand and make use of information
- Effective organisation skills, able to manage multiple priorities
- Excellent interpersonal skills and the ability to influence others and build strong internal and external relationships
- Experience in a customer facing role liaising with customers verbally and in writing
- Good understanding of customer journey from the initial call with a prospective customer to issue of final invoice or confirmation of renewal contract
- Microsoft Office computer skills (e.g., Word, Excel, PowerPoint, e-mail)
ABOUT US:
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in seven various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Our Manchester office is home to over 320 employees in a diverse array of roles and specialties – from sales and operations, to technology, data science and more. As a key location for our sales operations, we deliver a reliable supply of energy and a fantastic experience to more than 50,000 non-domestic energy consumers in Europe.
OUR OFFER TO YOU:
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
- We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
