Customer Service Advisor (m/f/d)
#Job Number : SEFEGR00503
Posted on 21/04/2024
Operations
Manchester
Permanent
We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester
LEARN MOREContract Negotiator – Mid Market
#Job number :SEFEGR00454
IN SHORT
You will be responsible for achieving retention and acquisitions targets for gas, power and associated environmental products, renewing and acquiring Gas and Power contracts with medium and large fixed customers either directly or via Third Party Intermediaries.
This involves managing allocated TPIs and customers for the Fixed Business, developing long term strategic partnerships with the UKs largest energy consultants.
You will manage your own portfolio, building relationships with new and existing brokers, to maximise sales and work with internal stakeholders to provide first in class customer service.
WHAT YOU WILL DO
- Sell fixed products to large-volume gas and power consumers either directly or via TPI’s
- Build strong, successful, and long-term relationships with new and existing partners and brokers to maximize sales
- Create value to the current portfolio whilst ensuring high standards of service
- Develop sales through the efficient issue of pricing and contracts, negotiating prices to maximize growth and profit levels
- Drive and achieve required targets; manage, and maintain your own portfolio upselling products to existing and new customers
- Support the Sales Teams to expand the Gas and Power portfolio
- Work with internal stakeholders to provide first in class customer service and develop our reputation for customer service and product flexibility
- Represent and promote the SEFE brand both internally and externally
- Attend customer review meetings and manager customer specific account management plans
- Attend TPI review meetings and manage existing and new TPIs
WHAT YOU WILL BRING
- Solid understanding of Account Management
- Experience in carrying out high value commercial negotiations and understanding associated costs
- Demonstrable Energy sales experience with the ability to sell at a senior level and lead external meetings
- Excellent interpersonal skills with ability to influence senior stakeholders and build strong internal and external relationships
- Strong communication skills in both a written and verbal format
- Extensive knowledge of the UK Energy Industry and its operations across both power and gas
- Good knowledge of environmental products would be an advantage
- Ability to identify issues and drive action plans to improve business performance and use benefit analysis tools
- Concern for accuracy, able meet tight deadlines and process large quantities of data quickly and accurately
- Creative thinking, finding new ways to improve performance and results
- Fluent English both written and verbal
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in seven various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
OUR OFFER TO YOU
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
