Customer Service Advisor (m/f/d)
#Job Number : SEFEGR00503
Posted on 21/04/2024
Operations
Manchester
Permanent
We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester
LEARN MOREClean Energy Business Development Manager
#Job number :SEFEGR00180
IN SHORT
As Clean Energy Business Development Manager you will be the focal point for championing the delivery and growth of the UK Clean Energy and Power business through the development of cost competitive innovative products and services that are operationally efficient, and create maximum value to SEFE Energy, its customers, and partners.
This is an exceptional opportunity for an experienced and driven Energy professional to play a key role in the growth and delivery of our UK Clean Energy and Power business.
WHAT YOU WILL DO
Some of the activities involved include:
- Increase our renewable power portfolio within the I&C market sector through enhanced relationships with designated TPIs and the expansion of direct sales with generators.
- Originate and close innovative structures (Renewables PPA, battery, green certificate, or gas-to-power) in the UK and support the effective integration of these transactions within the organisation.
- Account manage the embedded generation portfolio.
- Develop new origination ideas based on market developments and client interactions
- Own the development of products and services which customers value
- Expand and strengthen our route to market opportunities
- Build strategic relationships with core internal business partners for example Trading desk, optimisation, analytics, risk, IT, etc.
- Work with SEFE colleagues and support teams to develop the capabilities needed to offer a broad range of Energy Transition services
- Inspire and develop commercial sales awareness, knowledge, and skills of the UK clean energy and power industry
- Expand awareness of competitor activity within the UK Clean Energy and Power market
- Represent and promote the SEFE brand both internally and externally at conferences and seminars
- Increase awareness of our reputation for customer service and product flexibility
WHAT YOU WILL BRING
- Extensive knowledge in the UK PPA, GPA and Power I&C market and its operations
- Solid experience in clean energy products
- Awareness and understanding of the Electricity grid constraints and renewable assets challenges and opportunities
- Knowledge and experience in developing product offerings
- Proven ability to initiate, negotiate and close structured deals
- Experience in carrying out complicated commercial negotiation, the ability to sell at board room level and a track record of hitting ambitious sales targets
- Experience selling flexible procurement products
- Excellent commercial instinct, integrity, perseverance, and creativity to deal with customers and TPIs
- Strong team player with willingness to collaborate, develop and share expertise across SEFE
- Outstanding communication skills and demonstrable ability to build long term relationships with key stakeholders (internal and external) in both a written and verbal format
- An eye for detail, working quickly and accurately under pressure and able to manage high volume workflows
- Exceptional analytical skills with the ability to quickly digest and understand complex information.
- Self-motivated with the skills to engage and inspire others
- Ability to travel within the UK and other European countries
- Degree level education or equivalent industry experience
ABOUT US
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Germany and Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers, in particular industrial customers, and municipal utilities in Germany and seven other European markets. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Germany and Europe. SEFE is owned by the Federal Government of Germany.
Our Manchester office is home to over 320 employees in a diverse array of roles and specialties – from sales and operations, to technology, data science and more. As a key location for our sales operations, we deliver a reliable supply of energy and a fantastic experience to more than 50,000 non-domestic energy consumers in Europe.
OUR OFFER TO YOU
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
